This privacy policy explains how Canoe Stitch handles personal data when you use the website, contact us, or request tailoring and alteration services. It covers the information we collect, why we use it, how long we keep it, and the choices available to you.
When you contact Canoe Stitch, we may process your name, email address, phone number if you provide it, your message, and any service preferences you share. We may also process technical data such as server request metadata and browser or device information needed to keep the site working and secure.
We receive personal data when you submit a contact form, send an email, call us, or arrange a fitting. Technical data is collected automatically when you use the website, including information needed for delivery, security, and basic site operation.
The website uses cookies needed for essential site operation and to remember privacy preferences. We do not state that analytics or marketing cookies are active. Cookie data is used only for these limited purposes and is not used to build advertising profiles.
We use only essential cookies and cookies that remember privacy preferences. You can manage cookies through your browser settings and, where available, through the site’s preference tools. If you disable essential cookies, some parts of the website may not work as intended.
Data processing overview
This section outlines the primary purposes for processing personal data, the categories of recipients involved in service delivery, and the legal context that may govern disclosure.
We process personal data to respond to inquiries, arrange and manage fittings, provide quotes and deadlines after garment assessment, support website security, and deliver the technical functions of the site. We also use limited data to keep records, manage communication, and meet legal or administrative obligations connected with our services.
Any third party that processes data for us is expected to handle it only for the agreed purpose and to use appropriate safeguards. We do not sell personal data, and we do not state that marketing or advertising partners receive your information.
We may share personal data with service providers who help us operate the website, deliver technical support, or manage communications. We may also disclose information if required by law, to respond to lawful requests, or to protect our rights, users, or systems.
You may ask to access, correct, or delete personal data we hold about you, and you may object to or restrict certain processing where the law allows it. If you want to review your information or raise a concern, we will consider the request and respond in line with applicable rules.
To make a privacy request, contact us using the details in this policy and describe what you want us to do. We may ask for enough information to verify your identity and locate the relevant records before we respond.
We retain personal data for as long as needed to answer inquiries, manage bookings, complete alteration work, and meet record-keeping duties. When data is no longer needed, we delete it or make it anonymous where that is appropriate and practical.
If we update this privacy policy, we will post the revised version on the website and change the effective date where appropriate. For material changes, we may also use a reasonable notice method suited to the change and the way you interact with us.
